How to make a Change?

How to Make an Exchange or Return?

At Manet, exchanges for quality assurance are free. If the exchange is for size on a discounted product, the shipping cost is borne by the customer.

You have 30 calendar days from your order confirmation date to request your exchange or return.

Step 1 — Check your product
Upon receipt, unbox it and verify that everything is in order.

Step 2 — Initiate your request
Log in to [your account](https://shopify.com/22839035/account) and find the "Return | Exchange" button within your order.

Step 3 — Select the product
Choose the order and item you want to exchange or return.

Step 4 — Tell us the reason
Briefly describe the reason for the exchange. If your product was on clearance or discounted and the option does not appear, write to us directly via [WhatsApp](https://wa.me/4773795893).

Step 5 — Wait for our confirmation
Your order status will change to "Return Requested". Our team will review it and contact you via email or WhatsApp.

- If your request is approved: you will receive your shipping label within a maximum of 24 business hours. This label is valid for 15 days — do not let it expire, we cannot generate another one.
- If it is not approved: we will explain why your order does not comply with the return policy.

When will I receive my refund?
Between 5 and 15 business days after we inspect the returned product. If you requested shoe replacement, the process is similar: once approved, we will send you the new label within 24 business hours.

Conditions for your return to proceed:
- Maximum 30 days from the purchase confirmation.
- The product must be in original condition: unused, no stains or scratches, with its packaging and authorization number.
- Keep the original box and packaging — they are necessary to process your return.
- If the product does not meet these conditions, it will be returned and the customer covers the return shipping cost.

📌 If you are in a border city, you need to present the order invoice and customs stamp at the shipping company.

Questions? Write to us via [WhatsApp](https://wa.me/4773795893) or review our complete [Exchange and Return Policy](https://manet.com.mx/pages/politicas-de-cambios-y-devoluciones).

Questions

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How is Manet different from other brands?

Our shoes provide comfort and special support. With a perfectly designed cut, each shoe, sandal, and boot.

Our products are widely recommended by people with orthopedic problems, and although we do not yet have official certification, we are working on it. We also offer versatility, which means you can have comfort in your favorite shoes.

Is there a break-in period for your shoes?

Most people will find our shoes comfortable right out of the box. For others, their experience may be different.

In these cases, for added comfort, we recommend wearing your new footwear for only a few hours during the first few days to allow your feet to adjust to the new level of comfort and support. Within one to two weeks, you should find the product fully comfortable.

How to Make a Change?

 At Manet, returns/exchanges due to quality warranty are free! If the return is due to a size change for a discounted purchase, the customer must cover the shipping cost.
Just follow these steps:

Remember that you have 30 calendar days from the date of your order's approval to make any request.

STEP #1

Upon receiving the item you purchased, unpack and inspect it.

STEP #2

If your product qualifies for an exchange, please log in to your account using the following link https://shopify.com/22839035/account to enable the Return | Exchange button within your order.

 

STEP #3

After selecting the order and product you wish to exchange or return, click on the return button.

STEP #4

Send a brief description selecting the reason for the exchange or return. If it does not apply to the product (clearance or discounted product), you can directly contact WhatsApp at 4773795893 to see if the exchange can be authorized.

  

STEP #5

What happens next?

When you submit your information, your order status will change to "Return Requested," confirming receipt of your request. Once your request arrives, a member of our Customer Service team will review it and notify you of the next steps via email or WhatsApp message.

 

IF YOUR REQUEST IS APPROVED

If your return request complies with the return policies, it will be accepted, and you will receive a notification via email or WhatsApp message within 24 business hours, which will include a shipping label that you must print and affix to the packaging, or, if applicable, the payment link for the labels.

THIS LABEL IS VALID FOR 15 DAYS FROM THE DATE YOU RECEIVE IT. 

 NOTE: Do not let the label expire, as we will not be able to provide you with another one. 

 

IF YOUR REQUEST IS NOT APPROVED

This means your order does not comply with the return policies.
You will receive an email or WhatsApp message notifying you of the resolution of your case.

Remember that you can deliver the package to any branch of the assigned courier company in Mexico.

When will I receive my refund?

Once we receive the products you chose to return, our team will inspect the product and process the refund using the payment method you selected.

This process takes 5 to 15 business days.

 If you request a shoe replacement, the process is similar. After inspecting the product and verifying that it meets the requirements, a new shipping label will be generated, and the tracking number will be provided via email or WhatsApp message within 24 business hours.

Return Policy

  • Product returns will proceed when the product does not exceed 30 days from the purchase confirmation, as well as when the return arises from conventional situations.
  • The user must return the product in its original condition, not dirty, without stains or scratches, without apparent signs of use, with its packaging, return authorization number (or label).
  • You must keep the original box and packaging of the products, as they will be necessary if you wish to make a return.
  • The company will conduct a physical inspection of the product to validate that the product arrives in the same condition it was sent.
  • If the product does not meet the aforementioned conditions, the company will not accept the return, and the product will be returned to the user; the user must cover the return shipping costs if the return is not approved.

NOTE: Remember that for returns in border cities, it is necessary to present the order invoice and customs seal at the parcel service. For any additional questions, you can contact us by phone or chat.

How to request an invoice?
  1. You must request your invoice in the same month of purchase.
  2. Send:
    Proof of Tax Situation

a) Company name or individual's name
b) RFC (Tax ID)
c) Tax regime
d) CFDI use
e) Tax address (Street, number, neighborhood, postal code),
f) Payment method

3.The data must be sent to mkt@manet.com.mx with a copy to ventas@manet.com.mx or via WhatsApp to 477 379 5893.

  1. Once the data has been shared, your invoice will be ready within a maximum of 10 days.
  2. The invoice will be sent via WhatsApp or email, depending on the case.
  3. If you have already requested an invoice before, please only send your company name.

  4. Thank you for your purchase!