Do you need to make a change? At Manet returns/exchanges for Quality guarantee are free! If it is due to a size change due to a discounted purchase, the customer must cover the shipping cost.
Just follow these steps:
Remember that you have 30 calendar days from the date of approval of your order to make any request.
STEP 1
Upon receiving the item you purchased, unpack it and inspect it.
STEP 2
If your product qualifies for exchange, please log into your account from the following link https://shopify.com/22839035/account so that the Return button is enabled | Change within your order
STEP 3
When selecting the order and product you want to exchange or return, you must click on the return button.
STEP 4
Send a brief description selecting the reason for the exchange or return. If the product does not apply (clearance or discounted product), you can contact WhatsApp directly at 4773795893 to check if the change can be authorized.
STEP #5
What will happen next?
When you send your information, the status of your order will be modified to "Return requested", confirming receipt of your request. Once your request arrives, a member of our Customer Service team will review it and, via email or WhatsApp message, will indicate the next steps.
IF YOUR REQUEST APPROPRIATE
If your return request complies with the return policies, it will be accepted and you will receive a notification via email or WhatsApp message within 24 business hours , which will include a parcel guide that you must print and paste on the packaging or on If applicable, the payment link for the guides.
THIS GUIDE IS VALID FOR 15 DAYS FROM THE TIME YOU RECEIVE IT.
NOTE: Do not let the guide expire, as we will not be able to provide you with another one.
IF YOUR REQUEST DOES NOT APPLY
It is because your order does not comply with the return policies.
You will receive an email or WhatsApp message notifying you of the resolution of your case.
Remember that you can deliver the package to any branch of the assigned parcel service in the Mexican Republic.
When will I receive my refund?
Once we receive the products you chose to return, our team will inspect the product and issue the refund to the payment method you have chosen.
This process takes 5 to 15 business days
If you request replacement of the Footwear, the process is similar, after inspecting the product and verifying that it meets the requirements, a new shipping guide will be generated, the tracking number will be provided via email or Whatsapp message in a period of 24 business hours.
Return policy
- The return of the product will proceed when the product does not exceed more than 30 days from the purchase confirmation, as well as when the return results from conventional situations.
- The user must return the product in its original conditions, not dirty, without stains or scratches, without apparent signs of use, with its packaging, return authorization number (or guide).
- You must keep the original box and packaging of the products, as they will be necessary in case you want to make a return.
- The company will carry out a physical inspection of the product to validate that the product comes in the same condition in which it was sent.
- If the product does not meet the aforementioned conditions, the company will not accept the return and the product will be returned to the user. The user must cover the return costs if the return does not proceed.
NOTE: Remember that for returns to border cities it is necessary to present the order invoice and customs stamp at the parcel.
If you have any additional questions, you can contact us by phone or chat.