ABOUT THE CHANGES

1.- The customer may request a size change for the product if he considers it necessary (If it is not in stock, the model can be changed, equal to or less than the price paid).

2.- The change of the product will only be allowed when the reason is due to size modification.

3.- Refunds do not apply when:

• The product is faded or tinted intentionally or by accident.
• The product was used incorrectly.
• The product appears worn or shows evidence of notable use.
• The product appears damaged or altered intentionally or by accident.
• The size you wish to exchange for is not in stock and/or the product was purchased on sale/promotion.
• The product was purchased through an offer or directly from Outlet.

4.- The cost of shipping the replacement size to the customer will be covered by the seller, when it has not been purchased under any promotion.

5.- The delivery time for the replacement size will be the same as that indicated in the initial purchase of the same, and will begin to count from the date on which the seller receives the initial order at its facilities.

6.- For any questions you can contact Customer Service at 4776360893 Ext:104 from 8:00 am to 2:00 pm and from 3:30 pm to 6:00 pm from Monday to Friday or by email: salesdirectas@manet.com.mx

ABOUT RETURNS

1.- Returns will be accepted within a period of up to 30 calendar days after the purchase date.

2.- The return of the product will only be allowed when the reason is due to factory defect, which are specified below:

• Detachment of any of its components (sole, upper, tongue, straps, accessories, views, etc.).
• Detached from somewhere or from any of its components (sole, upper, tongue, straps, accessories, views, etc.).
• Defect in material or any element of the product (rings, buttons, accessories, buckles, insole, etc.).

3.- Refunds do not apply when:

• The product is faded or tinted intentionally or by accident.
• The product was used incorrectly.
• The product appears worn or shows evidence of notable use.
• The product was purchased under some promotion.
• The product appears damaged or altered intentionally or by accident.

4.- In the “Factory Outlet” section, all sales are final, therefore, no exchanges or returns of merchandise are accepted.

5.- The seller will send the customer instructions for returning the product.

6.- The customer may decide if he or she wants to replace the product with the same product or another one from the catalog available at www.manet.com.mx or a full replacement of the payment (Only for quality defects already mentioned).

7.- All payment replacements will be made using the original payment method, the process may take a maximum of 7 business days following receipt of the product at the seller's facilities.

8.- For any questions you can contact Customer Service at 4776360893 Ext:104 from 8:00 am to 2:00 pm and from 3:30 pm to 6:00 pm from Monday to Friday or by email: salesdirectas@manet.com.mx

9.- Cancellations due to product selection error or error when applying discount coupon do not apply.
If requested, 15% will be deducted from the total amount paid.

PRIVACY AND SECURITY POLICIES

Type of personal information obtained

At Manet Moda SA de CV we collect information in different ways from various areas of our website. All personal information that the user voluntarily enters on our site, the creation of the personal profile, the registration to the service of notification of special offers via email, the registration to our programs of loyalty, the sending of electronic postcards, as well as the information you enter during your participation in online contests, promotions and surveys that we conduct from time to time. For each of these programs, the information requested is different and is stored in separate databases.

Online Contact: The information requested in this section allows Manet Moda SA de CV to contact customers when necessary. Among the information requested from the user is: name, surname, address, email address and telephone number.

Users may be contacted by phone, mail or email if additional information is required to complete any transaction. When purchasing online, credit card details will be requested.

Offer notification program via email. The information that visitors provide us includes: first name, last name, email address, address, country, telephone number, preferences and habits, among others. The user can modify this information at any time and it will be used to adapt the promotions and notices sent to the preferences indicated by the user.

Sending electronic postcards. The information that visitors provide to us includes: sender name, sender email address, recipient name, recipient email address, age range, country, gender, and zip code. This information will be used to adapt the promotions and notices sent to the client.

Online contests, promotions and surveys: The type of information requested by these means can be very variable, it may include personal data, habits and preferences, opinions about the services of our sites and comments about proposed services. The information collected will be for the exclusive use of Manet Moda SA de CV and will have the purpose of providing user feedback about the services we provide in order to improve them.

Considered sensitive according to the Federal Law on Protection of Personal Data Held by Individuals, those relating to their assets and income.

After the information reaches Manet Moda SA de CV, it is stored on a secure server that resides behind a firewall designed to hinder access from outside the company. Unfortunately, no Internet transmission can be guaranteed 100% secure. Therefore, although Manet Moda SA de CV strives to protect your personal information, it cannot ensure or guarantee the security of the transmission of any information related to any of our online services, so you are at your own risk.

How your personal information is used.

Your personal information will be used to provide the services and products you have requested, inform you about changes in them and evaluate the quality of the service we provide.

Manet Moda SA de CV uses the information provided during the profile registration process, registration for any programs and promotions to carry out internal studies on the demographic data, interests and behavior of our users - this study is compiled and analyzed together. The most important objective of Manet Moda SA de CV when collecting personal data is to understand and provide the user with a more satisfactory experience when visiting our sites and purchasing our services, since by knowing more about our visitors we can provide them with products according to their needs, as well as as more appropriate content and advertising.

By collecting user data online, we can prepare internal statistics that tell us which services and products are most appreciated by different user segments, and it also helps us provide the formality due to the transactional process.

In addition to requesting information during the registration processes above, we may ask you for personal information at other times, such as when participating in a contest or any promotion on our site and when notifying us about a problem with our site or services. Manet Moda SA de CV also usually conducts surveys among its online users, whose responses are used in internal studies.

Additionally, you can cancel the sending of promotional messages by clicking on the Unsubscribe link that is integrated in the footer of all emails sent by Manet.

What are cookies and how are they used?

Cookies are small pieces of information that are sent by the website to your browser.

Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to our sites' services, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require that the client have cookies enabled since some of the functionalities require them to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth that you have selected at the time of entering the home page of our sites, so that we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that gains access to our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful to us to improve content, headlines and promotions for users. Cookies also help us track some activities, for example, in some of the surveys we launch online, we may use cookies to detect if the user has already completed the survey and avoid displaying it again, if they have. The “help” button, found on the toolbar of most browsers, will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them activated.

 

 

Transfer of Data to third parties

Manet Moda SA de CV will not share confidential information with third parties, unless it has express authorization from those who subscribed, or when it has been required by court order to comply with procedural provisions.

Manet Moda SA de CV does not sell or rent user information. If the user's personal data must be shared with business partners or sponsors, the user will be notified before it is collected or transferred. If the user does not want their data to be shared, they can decide not to use a certain service or not participate in some promotions or contests.

Manet Moda SA de CV may disseminate aggregate user statistics (for example, the percentage of our users who are men or older than a certain age, etc.) to describe our services and for other lawful purposes where indicated. law.

Manet Moda SA de CV may disclose account information in special cases when it is necessary to provide this information to identify, locate or take legal action against persons who may violate the terms of service of the Manet Moda SA de CV site, or cause damage. or interference with the rights of Manet Moda SA de CV or its properties, other users of the Manet Moda SA de CV sites or any other person who could be harmed by such activities. Manet Moda SA de CV may disseminate or obtain access to account information when, acting in good faith, it is necessary for legal, administrative or other reasons and is necessary to maintain, provide and develop our products and services.

Limitation of Use and Disclosure of Information

In our notification program for promotions, offers and services via email, only Manet Moda SA de CV has access to the information collected. This type of advertising is carried out through notices and promotional email messages, which will only be sent to you and those contacts registered for this purpose. You may modify this indication at any time. In the emails sent, offers from third parties who are our business partners may occasionally be included.

In the case of the use of cookies, the "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable all cookies.

If you participate in the email promotion service, you may deactivate the service at any time.

Personal information protection

The security and confidentiality of the data that users provide when contracting a service or purchasing a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, in such a way that the data sent will be transmitted encrypted to ensure its protection.

To verify that you are in a protected environment, make sure an S appears in the navigation bar. Example: httpS://.

However, despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; so once received.
The information provided by the user is secured by a personal identification number that only the user can access and of which only he or she is aware.

We recommend that you do not reveal your password to anyone. Manet Moda SA de CV will not request your password in any unsolicited phone call or email message. At all times, the user is solely and ultimately responsible for keeping secret his/her user/member number, personal password, access code and confidential number with which he/she has access to the services and contents of our site. To reduce the risks, Manet Moda SA de CV recommends that the user log out of their account and close their browser window when they finish their activity, even more so if they share their computer with someone or use a computer in a public place such as a library or a cafe. Internet.

Once the data is received, we will do everything possible to safeguard its security on our systems. On this issue, the team of collaborators at Manet Moda SA de CV has focused its efforts on offering the most modern and updated technology in order to offer you the greatest possible security.

Confidentiality of minors

Safeguarding children's personal information is extremely important. Manet Moda SA de CV collects the essential minimum of the information necessary to provide its services.
Manet Moda SA de CV does not request personal identification information from minors. Minors should always ask their parents for permission before sending personal information to another user online.

ARCO Rights.

You have the right to access, rectify and cancel your personal data, as well as to oppose their processing or revoke the consent that you have given us for this purpose, through the procedures that we have implemented.

To know these procedures, the requirements and deadlines, you can contact our personal data department at ventasdirectas@Manet.com.mx or visit our website www.Manet.com.mx

Changes to the Privacy Notice

We reserve the right to make modifications or updates to this privacy notice at any time, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of our services or products and market practices.

These modifications will be available to the public through the following means: on our website www.Manet.com.mx, privacy notice section or we will send them to the last email you provided us.

Acceptance of terms

This Confidentiality / Privacy statement is subject to the terms and conditions of Manet Moda SA de CV, which constitutes a legal agreement between the user and Manet Moda SA de CV.

If the user uses the services of Manet Moda SA de CV on any of its sites, it means that he or she has read, understood and accepted the terms set forth above. If you do not agree with them, the user should not provide any personal information or use the services of the Manet Moda SA de CV sites.

If you wish to stop receiving promotional messages from us, you can request it at ventasdirectas@manet.com.mx or visit our website www.Manet.com.mx