Our shoes provide comfort and special support. With a perfectly designed cut, each shoe, sandal, and boot.

Our products are widely recommended by people with orthopedic problems, and although we do not yet have official certification, we are working on it. We also offer versatility, which means you can have comfort in your favorite shoes.

Most people will find our shoes comfortable right out of the box. For others, their experience may be different.

In these cases, for added comfort, we recommend wearing your new footwear for only a few hours during the first few days to allow your feet to adjust to the new level of comfort and support. Within one to two weeks, you should find the product fully comfortable.

 At Manet, returns/exchanges due to quality warranty are free! If the return is due to a size change for a discounted purchase, the customer must cover the shipping cost.
Just follow these steps:

Remember that you have 30 calendar days from the date of your order's approval to make any request.

STEP #1

Upon receiving the item you purchased, unpack and inspect it.

STEP #2

If your product qualifies for an exchange, please log in to your account using the following link https://shopify.com/22839035/account to enable the Return | Exchange button within your order.

STEP #3

After selecting the order and product you wish to exchange or return, click on the return button.

STEP #4

Send a brief description selecting the reason for the exchange or return. If it does not apply to the product (clearance or discounted product), you can directly contact WhatsApp at 4773795893 to see if the exchange can be authorized.

STEP #5

What happens next?

When you submit your information, your order status will change to "Return Requested," confirming receipt of your request. Once your request arrives, a member of our Customer Service team will review it and notify you of the next steps via email or WhatsApp message.

IF YOUR REQUEST IS APPROVED

If your return request complies with the return policies, it will be accepted, and you will receive a notification via email or WhatsApp message within 24 business hours, which will include a shipping label that you must print and affix to the packaging, or, if applicable, the payment link for the labels.

THIS LABEL IS VALID FOR 15 DAYS FROM THE DATE YOU RECEIVE IT. 

 NOTE: Do not let the label expire, as we will not be able to provide you with another one. 

IF YOUR REQUEST IS NOT APPROVED

This means your order does not comply with the return policies.
You will receive an email or WhatsApp message notifying you of the resolution of your case.

Remember that you can deliver the package to any branch of the assigned courier company in Mexico.

When will I receive my refund?

Once we receive the products you chose to return, our team will inspect the product and process the refund using the payment method you selected.

This process takes 5 to 15 business days.

 If you request a shoe replacement, the process is similar. After inspecting the product and verifying that it meets the requirements, a new shipping label will be generated, and the tracking number will be provided via email or WhatsApp message within 24 business hours.

Return Policy

• Product returns will proceed when the product does not exceed 30 days from the purchase confirmation, as well as when the return arises from conventional situations.
• The user must return the product in its original condition, not dirty, without stains or scratches, without apparent signs of use, with its packaging, return authorization number (or label).
• You must keep the original box and packaging of the products, as they will be necessary if you wish to make a return.
• The company will conduct a physical inspection of the product to validate that the product arrives in the same condition it was sent.
• If the product does not meet the aforementioned conditions, the company will not accept the return, and the product will be returned to the user; the user must cover the return shipping costs if the return is not approved.

NOTE: Remember that for returns in border cities, it is necessary to present the order invoice and customs seal at the parcel service. For any additional questions, you can contact us by phone or chat.

1. You must request your invoice in the same month of purchase.
2. Send:
   Proof of Tax Situation

a) Company name or individual's name
b) RFC (Tax ID)
c) Tax regime
d) CFDI use
e) Tax address (Street, number, neighborhood, postal code),
f) Payment method

3.The data must be sent to mkt@manet.com.mx with a copy to ventas@manet.com.mx or via WhatsApp to 477 379 5893.

1. Once the data has been shared, your invoice will be ready within a maximum of 10 days.
2. The invoice will be sent via WhatsApp or email, depending on the case.
3. If you have already requested an invoice before, please only send your company name.
4. 
   Thank you for your purchase!